Shipping and Returns Policy

Please review the information below on shipping and returns before purchasing products from SBA Elbow Brace, LTD.:


Shipping Policies


Domestic Shipping – The New Elbow orders are typically shipped within 1 to 2 business days via USPS First Class Mail. A notification will be sent once your package has been shipped. U.S. customers will usually receive their package within 3 to 5 business days from the date the package was shipped. However, we do ask that you allow 5 to 7 business days for the product to arrive due to occasional delays within the postal service (especially around holidays).


International Shipping – The New Elbow gladly accepts orders from countries around the globe. Orders shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by the recipient. USPS will occasionally suspend or shut down shipping to select countries, in which case we will notify the customer and promptly cancel/refund the purchase. A notification will be sent once a package has been shipped. Please note that international orders can take up to 10 to 15 business days to arrive.


RETURN POLICY


Domestic Returns – You may return new, unopened, items sold within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). You should expect to receive your refund within two weeks of receipt of the returned item; however, in many cases you will receive a refund more quickly. We will notify you via e-mail of your refund once we’ve received and processed the returned item.


International Returns – International orders are non-refundable due to the long distance they must travel. International returns typically cause damage to the product and are unfit for resale when they arrive back in the U.S. All international sales are final. Please contact us if you have any questions regarding our shipping and returns policies.